General Terms and Conditions of Business

These terms and conditions apply exclusively to the web shop on the Internet, not to services or the naturopathic practice.

Content
§ 1 Scope and provider
§ 2 Conclusion of contract
§ Article 3 Prices
§ 4 Shipping costs
§ 5 Terms of delivery
§ 6 Terms of payment
§ 7 Cancellation policy
§ 8 Damage in transit
§ 9 Warranty
§ Article 10 Liability
§ 11 Events, seminars
§ 12 Final provisions

§ 1 Area of application and provider
These general terms and conditions apply to all orders placed by consumers (§ 13 BGB) via the online shop of Joyful-Life.org, Dr. Jörg Berchem.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to his or her commercial or independent professional activity.

§ 2 Conclusion of contract
By placing the products in the online shop we make a binding offer to conclude a contract for these articles. The contract is concluded when you accept the offer of the goods contained in the shopping cart by clicking the button [Buy / order subject to payment]. Immediately after sending the order you will receive a confirmation by e-mail.

§ Article 3 Prices
The prices stated on the product pages contain the legal value added tax and other price components and do not include shipping costs.

§ 4 Shipping costs

§ 4.1 For delivery within Germany we charge at least 5,- Euro per order. The exact amount for the delivery will be displayed during the ordering process.

§ 4.2 For deliveries abroad, the delivery costs will be calculated and displayed during the ordering process after the customer has entered the delivery address.

§ 5 Terms of delivery

§ 5.1 Delivery is only made to countries to which DHL can deliver.

§ 5.2 The delivery time is one to two weeks, unless otherwise stated in the offer.

§ 6 Terms of payment

§ 6.1 The payment is made either by advance payment or the payment service Paypal.

§ 6.2 If you choose the payment method prepayment, we will provide you with our bank details in the order confirmation. The invoice amount is to be transferred immediately without deduction to our account. If you pay via Paypal, your account will be debited by this payment provider.

§ 7 Cancellation policy

§ 7.1 Cancellation policy for purchases of goods

The right of withdrawal does not apply to distance contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Since our goods are manufactured for our customers after receipt of the order, there is no right of revocation. This also applies to DVDs, CDs, printed essays and books which are produced according to the principle "on demand".

When purchasing virtual products for download, the waiver of a right of revocation is generally deemed to be agreed.

This applies to goods that are not specially manufactured:

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model cancellation form, which is not mandatory. You may also electronically complete and submit the sample cancellation form or other clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period. Consequences of revocation If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or to [insert name and address of the person authorised by you to receive the goods] without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. The time limit shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if such loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and operation.
§ 7.2 Cancellation policy for the provision of services

You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.
You may also electronically complete and submit the model revocation form or other clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation. If you revoke this contract, we shall be obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
If you have required/If it has been agreed that the services are to commence during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation in respect of this Agreement compared to the total amount of services provided for in the Agreement.

§ 7.3 Model cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

To shop@joyful-life.org:
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods / provision of the following service

_______________________________________________________

Ordered on ________________

Received on ________________


Name of the consumer(s): ____________________


Address of the consumer(s): __________________


Signature of the consumer(s): _____________________

 

Date _____________________________

§ 8 Damage in transit
§ 8.1 If goods are delivered with obvious transport damages, please complain about such defects immediately to the deliverer and contact us as soon as possible (shop@joyful-life.org).
§ 8.2 Failure to make a complaint or contact us will not affect your statutory warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.

§ 9 Warranty
For the articles offered in our shop the legal warranty rights exist.

§ 10 Disclaimer of liability

§ 10.1 Liability for contents
The contents of our pages were created with the greatest care. However, we cannot assume any liability for the correctness, completeness and topicality of the contents. As a service provider, we are responsible for our own content on these pages according to § 7 para.1 TMG (German Telemedia Act) and general laws. According to §§ 8 to 10 TMG, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this respect is only possible from the time of knowledge of a concrete infringement. If we become aware of any such infringements, we will remove such content immediately.§ 10.2 Liability for links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore we cannot assume any liability for these external contents. The respective provider or operator of the sites is always responsible for the contents of the linked sites. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not identifiable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

§ 10.3 Copyright law
The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such contents immediately.

§ 10.4 Data protection
The use of our website is usually possible without providing personal data. As far as personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis, as far as possible. This data will not be passed on to third parties without your express consent.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

The use of contact data published within the scope of the imprint obligation by third parties for sending advertising and information material not expressly requested is hereby expressly prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as through spam mails.

§ 10.4 Liability for seminars
Participation in our seminars is at your own risk. Any liability for self-inflicted or other accidents is excluded. There is no claim to the participation in an event. In the event of being prevented from participating in a booked event, e.g. due to illness, we recommend that you take out appropriate insurance, as we do not refund participation fees.

§ 11 Events, seminars

§ 11.1 Scope of application
These seminar conditions apply - subject to an individual agreement - to all events and seminar offers of Dr. phil. Jörg Berchem, Joyful-Life.org, Industriestrasse 170, 50999 Cologne, Germany, towards the participants.


§ 12 Final provisions

Should any provision of these General Terms and Conditions of Business be invalid, the remainder of the contract shall remain valid. Instead of the invalid provision, the relevant statutory provisions shall apply.